Quick Answer: How Do I Contact My Hermes Courier?

How long does Hermes take from local depot?

We’ll deliver your parcel within the agreed timeframe i.e.

next day, 48 hours, standard 3-5 days.

Your parcel is making its way through our depots to your local courier/ParcelShop.

Depending on the retailer you’ve ordered from, you may get an email on the day of your delivery with a delivery time slot..

How do I contact my local Hermes courier?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand.

Can’t get in touch with Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

How can I speak to Hermes UK?

Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk.

Is Hermes the worst delivery company?

Worse than useless Pandemic or no pandemic, you can always count on Hermes to be by far the worst courrier service going. Falsely claiming missed deliveries, not turning up when delivery date confirmed and zero response to customer enquires.

What is a local depot Hermes?

Your parcel has been transported to one of our national hubs for sorting based on its destination. Local delivery depot. Your parcel is at the nearest depot to its destination, waiting for delivery. Out for delivery. Your parcel is with a courier, on its way to its destination, and can be expected to arrive.

How do I track my return with Hermes?

You can track a parcel you’re returning in the same way as one you’re receiving. All you need to do is enter the 16 character parcel tracking code into the tracker. If you’re returning a parcel using a Print In-Store device, make a note of the long number underneath the printed label and enter it in the box above.

What’s the latest time Hermes deliver?

Couriers work from 8am to 8pm on Monday to Friday and from 8am to 6pm on Saturdays – but not on bank holidays. At the moment, we don’t collect parcels on Sundays… Missed your delivery?

How do I contact a lost Hermes parcel?

If you’d like to contact Hermes about your parcel:Contact Holly, our digital assistant. If you have a tracking number, please have it ready. … We’ll response as soon as possible. When you submit your enquiry, you’ll be asked to share the best way for us to contact you. … You can still contact your retailer or sender.

How do I get a refund from Hermes?

If you no longer need to send your parcel, you can cancel your order and request a refund….Request a refundBe the contract holder with Hermes International.Have booked the delivery within the last 28 days.Request your refund prior to collection or drop off.

Does Hermes have a live chat?

If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: … Entering your Hermes tracking reference will also work. You can find these on your confirmation e-mail sent at the time of booking.

What do I do if my Hermes Parcel not delivered?

Your courier will always make three attempts to deliver your parcel. They’ll leave a calling card to let you know when’ll make their next attempt, which is usually the next working day. If you don’t think you’ll be in for your next attempt, you can divert your parcel to a safe place or neighbour.

Where is my parcel Hermes?

To track your parcel, you need to use your myHermes order number. If you are unsure of your order number then please go to the “My Account area”, log in and then click on the “My Orders” tab to find your HRM number. This number can also be found on your confirmation email.

Why is my Hermes Parcel delayed?

Why has my parcel been delayed? In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.