Quick Answer: How Long Do Hermes Take To Collect A Parcel?

Can I get a parcel picked up and delivered to me?

“Can I have a Parcel Collected and Delivered to me?” Well yes you can.

Simply ask them sender for the weight and dimensions of the parcel and then book your parcel collection on-line and enter the details to be collected and delivered to you..

What happens if my Hermes parcel Cannot be delivered?

Hermes will attempt to deliver your parcel on three separate days, before returning the parcel back to our premises. If you know you are not going to be for this delivery, you can re-arrange to have your parcel delivered to a safe place, neighbour or you can change the delivery time/day. …

How do I speak to a human at Hermes?

To speak to Hermes on the phone, call 0330 333 6556.

Can Hermes deliver after 8pm?

Couriers work from 8am to 8pm on Monday to Friday and from 8am to 6pm on Saturdays – but not on bank holidays. … Your courier will always make three attempts to deliver your parcel.

Does Hermes give you a time slot?

Hermes will text/email you on the morning of your delivery, with a time slot of 3 hours in which your parcel will be deliverd in. If you know you are not going to be in, you can arrange for your parcel to delivered to a safe place, your neighbour or you can change the delivery day/time.

What does Hermes on its way to courier mean?

Your parcel is at the nearest depot to its destination, waiting for delivery. Out for delivery. Your parcel is with a courier, on its way to its destination, and can be expected to arrive. Delivered. The parcel has arrived at its destination, or has been left in a designated safe place.

How do I contact Hermes about a missing parcel?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand. You’ll get the most up to date information on your parcel. If you still need help you can speak to one of our customer service agents.

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: … Entering your Hermes tracking reference will also work. You can find these on your confirmation e-mail sent at the time of booking.

How do I complain about Hermes UK?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

How long does it take Hermes to collect a parcel?

We’ll deliver your parcel within the agreed time, depending on the service chosen by the sender this will be; next day, 48 hours or 3 to 5 days. Your parcel is making its way through our depots to your local ParcelShop or to your local courier.

Can you collect your parcel from Hermes?

If your parcel is being delivered by your local courier you won’t be able to collect it from your local ParcelShop or delivery depot, but your courier will make three attempts to deliver your parcel. Go to divert your parcel. …

Why is my Hermes Parcel delayed?

Why has my parcel been delayed? In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.