Quick Answer: What Do You Do With A Rude Customer?

What do you say to a rude customer?

In such case, the best solution is to say: “I am very sorry that you feel this way” or “I am sorry you are not happy with our product”.

It sounds neutral and means that you don’t apologize for something that happened to the customer (since it’s not your fault), you say that you are sorry for the way the customer feels..

How do you deny a customer request?

Their best tips are below.Genuinely hear their request. … Focus on what you CAN do. … Be gentle and provide next steps. … Don’t waste time, but don’t burn bridges either. … Decline with gratitude. … Offer alternatives. … Position yourself as the expert. … Be clear, transparent and upfront.More items…•

Why are cashiers so rude?

If you had to go through that right when you got to work, the rest of your day would most likely go sour too and you would hate dealing with any customer. … Also to add, not all cashiers go through this and they are rude because that’s the type of person they are or they really hate being at work so misery loves company.

How do you reject someone nicely?

7 expert tips to reject someone nicelyBe honest. They don’t say that honesty is the best policy for nothing. … Prepare yourself. … Do it face to face. … Stick with “I” statements. … Know that what you’re feeling is normal. … Avoid putting it off. … Don’t give false hope.

How do you politely refuse something?

How to Graciously Decline an InvitationDon’t ignore the invitation. Putting the invitation aside to deal with later isn’t good for you or the person who sent it. … Don’t wait. … Be thankful. … Be honest. … Ask for a different time. … Don’t over-explain. … Send something.

Why are some customers so rude?

Poor customer service could be the result of a lack of training or the employee may be having a bad day. If the customer feels like they’re not getting the service they’re entitled to, they may act up. … Your employee can simply ask how they can help the customer. A sincere question can serve to disarm a rude customer.

How do you deal with a rude restaurant customer?

How to Deal with Rude or Threatening CustomersRemain accommodating. If a customer orders food and sends it back to the kitchen, they have every right to do so if the food is cooked improperly. … Fix the problem. … Remain calm and polite. … Offer some form of compensation. … Apologize. … Follow up.

Can you get fired for being rude to a customer?

If the rude behaviour is not severe enough to warrant serious misconduct, you might consider giving the employee a warning, or even a final warning, to avoid the behaviour recurring These warnings pave the way for a future termination if the behaviour continues and you do choose to terminate the employee.

Why are people so mean to customer service?

Originally Answered: Why are people so rude to customer service? Because they don’t feel that people on the other end or their feelings matter. Unless it’s a robo caller, scammer or just really annoying calls that i get way too many times per day i’m typically respectful to customer service people.

How do you deny a return request?

Be firm and courteous. Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, “I looked into your situation and our refund policy does not allow one in this case.”